Shipping & Returns
We will do our best to ship out orders as quickly as possible. Depending on what day of the week you place your order, please give us 1-3 days to ship out your package (lead time will be longer during our very busy holiday season during November and December). Please take note of any future ship dates that might be noted next to products. We sell out of items fairly quickly when they are in high demand due to a press feature, and want to keep the item available for people to place orders for future deliveries as soon as they are expected. Please note these dates are our best guestimate, but we will email you if there is a long delay.
When your order has been sent, you will receive an email from us giving you the shipping details and tracking info. Shipping usually takes 3-7 days depending on your location (we ship from Brooklyn, NY) and the time of the year (December is very busy for all shipping methods so please place your order ASAP- we sell out quickly!). Mostly we ship via UPS Ground, however sometimes it is cheaper & often quicker to ship through the USPS, so we will take that option as needed, please see email confirmation for details. *PLEASE NOTE THAT THE 3-7 DAY SHIPPING WINDOW IS ONCE YOUR PACKAGE LEAVES OUR SHOP and not from your order date.
*PLEASE BE SURE TO ADD YOUR APARTMENT OR SUITE NUMBER AS NEEDED (unfortunately if packages missing this info are returned to us or need to be re-routed it is YOUR responsibility). If you realize you made a mistake on the shipping address, please email us at email@example.com as soon as possible and we will update it if the package has not already shipped. We are not responsible for lost or stolen packages, or for packages returned to us for incorrect addresses.
When we can, we recycle boxes and packing materials to help the environment, so please pardon our presentations if your box has been recycled.
Standard shipping costs for domestic shipments are based on your total order amount before sales tax (NY only) or any special discounts are applied.
Ground Shipping rates are:
$.01 - $25 = $7.95
$25.01 - $50.00 = $9.95
$50.01 - $75.00 = $11.95
$75.01 - $99.99 = $13.95
$100.00 and up = free shipping
Oversized handling charges may apply to some items.
We will do our best to accommodate expedited shipping as needed. Please email us at firstname.lastname@example.org for 2nd Day air service. We will get back to you ASAP with a shipping quote.
We love our international customers and many visit us at the shop! We will do our best to ship internationally (and still make it worth everyone’s while from a cost perspective). If you are interested in sending things internationally please email us at email@example.com with what you would like to order and we will advise shipping costs. If you have a large order we will do our best to try and accommodate your needs, just send us an email!
First of all, we hope you LOVE everything you get from Annie’s Blue Ribbon General Store, however, due to the current environment, all web orders are final sale. We do not offer returns or exchanges for items purchased online that are shipped or subject to curbside pickup at our brick and mortar location. This policy also applies to merchandise included in gift and card boxes. There are no exchanges or swaps for items gifted in gift boxes or sets. We will switch back to our standard Return Policy once we are back to normal operations.
Occasionally damages during shipment do occur. To report a damaged item, please email us at firstname.lastname@example.org within 3 business days of delivery. Be sure to include your order number, a brief description of the issue and a photo of the damaged item.
We do our best to pack your order correctly but we are humans and sometimes we make mistakes. Please email us within 3 business days with your order number and a brief description of the issue and we will do our best to make it right. We reserve the right to substitute items included in gift and card boxes based on stock availability. We will make every effort to swap out of stock items with similar style items of equal value. Returns are not eligible for substituted items due to limited inventory.
Late Or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.
We only replace items if they are defective or damaged. Please let us know within 7 days of receipt if you need to exchange for the same item by emailing us at firstname.lastname@example.org. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.